Last Updated: [Insert Date]

Welcome to Outlet Wetsuit Zone (“we”, “us”, or “our”). We are committed to protecting the privacy of our watersports enthusiasts who visit wetsuitzone.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our customers – from surfers to divers and kitesurfers. The types of personal information we collect include:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase.
  • Payment Information: Credit/debit card details (processed securely through PCI-compliant systems), PayPal email (if applicable).
  • Order Information: Details about the wetsuits and accessories you purchase, including size preferences and product selections.
  • Technical Data: IP address, browser type, operating system, referring URLs, device information.
  • Usage Data: Pages visited, time spent on site, clickstream data, products viewed.
  • Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

As passionate watersports enthusiasts ourselves, we use your information to enhance your shopping experience:

  • To process and fulfill your orders for premium wetsuits and accessories
  • To provide customer support and respond to your inquiries
  • To improve our website and product offerings based on your preferences
  • To send you important account/order/service information
  • For fraud prevention and security monitoring
  • To comply with legal obligations (e.g., tax calculations)
  • With your consent, to send you marketing communications about new products or special offers that might interest watersports enthusiasts

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

  • Service Providers: We work with trusted third parties to process payments (Visa, MasterCard, JCB, PayPal), ship orders, and provide IT support.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
  • International Transfers: As we serve customers worldwide (excluding some Asian and remote regions), your data may be processed outside your country, always with adequate protections.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority. We implement measures including:

  • SSL encryption for all data transmissions
  • PCI-compliant payment processing systems
  • Secure servers with restricted access
  • Regular security assessments

While we strive to protect your information, no internet transmission is 100% secure. We encourage customers to use strong passwords and protect their account credentials.

5. Your Rights

As a valued customer, you have rights regarding your personal data:

  • Access: Request a copy of your personal data we hold.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Objection: Object to certain processing activities.
  • Marketing Preferences: Opt-out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing requests.

6. Cookies and Tracking Technologies

Like most watersports retailers, we use cookies to enhance your experience:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart).
  • Performance Cookies: Help us understand how customers use our site.
  • Marketing Cookies: Show relevant ads based on your browsing (you can opt-out).

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We’ll notify you of significant changes through our website or email.

8. Contact Us

For any privacy-related questions, our team of watersports-loving customer service representatives is happy to help:

Outlet Wetsuit Zone Store
62 New Oxford St, London, GB EC8R 6GH
Email: [email protected]
Website: www.wetsuitzone.com

Thank you for trusting Outlet Wetsuit Zone with your watersports needs!