At Outlet Wetsuit Zone, we’re committed to ensuring your complete satisfaction with our premium watersports gear. Whether you’re a surfer, diver, or kitesurfer, we want you to have the perfect fit for your adventures.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unworn, unwashed, with tags attached and in original packaging.

Important Note on Hygiene Items

For health and safety reasons, we cannot accept returns on the following items once the hygiene seal has been broken:

  • Neoprene Hoodies & Sweats
  • Children’s Sun Suits
  • Kids Rash Guards/Vests

How to Return an Item

  1. Request Authorization: Email us at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  3. Ship Your Return: Send the package to our London address (provided in your return authorization email) using a trackable shipping service.
  4. Wait for Processing: We’ll process your return within 3-5 business days of receiving it.

Refund Information

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we approve your return (timing depends on your bank/payment provider)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For size exchanges on our wetsuits or rash guards:

  1. Follow the standard return process above
  2. Include a note specifying your desired size/color
  3. We’ll ship your replacement once we receive the original item

Note: Exchanges are subject to product availability. If your preferred item is out of stock, we’ll issue a refund.

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in GBP and may be subject to currency fluctuations

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Wetsuit Zone Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify – size issue, damaged item, etc.]

Preferred resolution: [Refund / Exchange for [specify size/color if exchanging]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item (including our premium Gul, Mystic, or Magic Marine wetsuits):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a free return label if needed
  • You’ll receive a full refund or replacement (your choice)

For any questions about our returns policy, our watersports-loving customer service team is always happy to help at [email protected].

Happy watersports adventures!
The Outlet Wetsuit Zone Team