At Outlet Wetsuit Zone, we’re passionate about getting you the perfect watersports gear for your adventures. Whether you’re surfing, diving, or kitesurfing, we want you to be completely satisfied with your purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Trackable service with regular updates
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking available

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unworn, unwashed, with tags attached and in original packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items once the hygiene seal has been broken:

  • Neoprene Hoodies & Sweats
  • Children’s Sun Suits
  • Kids Rash Guards/Vests

How to Return an Item

  1. Request Authorization: Email us at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  3. Ship Your Return: Send the package to our London address (provided in your return authorization email) using a trackable shipping service.
  4. Wait for Processing: We’ll process your return within 3-5 business days of receiving it.

Exchange Process

For size exchanges on our wetsuits or rash guards:

  • Follow the standard return process above
  • Include a note specifying your desired size/color
  • We’ll ship your replacement once we receive the original item

Note: Exchanges are subject to product availability. If your preferred item is out of stock, we’ll issue a refund instead.

Refund Information

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we approve your return (timing depends on your bank/payment provider)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in GBP and may be subject to currency fluctuations

Damaged or Defective Items

If you receive a damaged or defective item (including our premium Gul, Mystic, or Magic Marine wetsuits):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a free return label if needed
  • You’ll receive a full refund or replacement (your choice)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Wetsuit Zone Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify – size issue, damaged item, etc.]

Preferred resolution: [Refund / Exchange for [specify size/color if exchanging]]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

For any questions about our shipping or returns policy, our watersports-loving customer service team is always happy to help at [email protected].

Happy watersports adventures!

The Outlet Wetsuit Zone Team