Last Updated: [Insert Date]
Welcome to Outlet Wetsuit Zone! These Terms and Conditions govern your use of our website (wetsuitzone.com) and your purchases of our watersports gear. By accessing our site or making a purchase, you agree to these terms.
1. About Us
Outlet Wetsuit Zone is a specialist retailer of high-quality watersports equipment, including wetsuits, rash guards, and accessories for men, women, and children. We’re passionate about helping water enthusiasts find the perfect gear for their adventures.
2. Website Use
2.1 Eligibility
You must be at least 18 years old to place orders. By using our site, you confirm you have legal capacity to enter into binding contracts.
2.2 Account Responsibility
If you create an account, you’re responsible for maintaining confidentiality and all activities under your account.
2.3 Intellectual Property
All content on our site (text, images, logos) is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our permission.
3. Products & Services
3.1 Product Descriptions
We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. Please check all details before ordering.
3.2 Product Availability
All orders are subject to availability. If an item becomes unavailable after ordering, we’ll notify you and offer alternatives or a refund.
3.3 Specialized Watersports Gear
Our products are designed for specific water activities (surfing, kitesurfing, diving etc.). Proper sizing and thickness selection are the customer’s responsibility.
4. Orders & Payments
4.1 Order Process
Placing an item in your cart doesn’t reserve it. A contract is only formed when we email your order confirmation.
4.2 Pricing
Prices are in GBP and inclusive of VAT where applicable. We reserve the right to correct pricing errors.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.4 Order Processing
We process orders within 1-2 business days. You’ll receive tracking information once shipped.
5. Shipping & Delivery
5.1 Shipping Options
We offer:
- Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
- Free Shipping (Orders over £50): EMS, 15-25 business days
5.2 Delivery Areas
We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary due to customs.
5.3 Delivery Issues
You must inspect goods upon delivery. Report any damage within 48 hours to [email protected] with photos.
6. Returns & Refunds
6.1 Return Policy
We accept returns within 15 days of delivery. Items must be:
- Unworn and unwashed
- With original tags attached
- In original packaging
6.2 Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Neoprene Hoodies & Sweats
- Children’s Sun Suits
- Kids Rash Guards/Vests
6.3 Return Process
Email [email protected] within 15 days to request authorization. Include your order number and reason for return.
6.4 Refunds
Refunds are processed within 5-7 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return is due to our error.
6.5 Exchanges
Size exchanges are available for wetsuits and rash guards, subject to stock availability.
7. Liability & Disputes
7.1 Product Use
Our products are designed for watersports use. We’re not liable for improper use or failure to follow safety guidelines.
7.2 Limitation of Liability
Our liability is limited to the purchase price of the product. We’re not liable for indirect or consequential damages.
7.3 Governing Law
These terms are governed by English law. Disputes will be resolved in English courts.
8. Privacy
Your privacy is important. See our separate Privacy Policy for details on data handling.
9. Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance.
10. Contact Us
For questions about these terms, contact our watersports-loving team at:
Email: [email protected]
Address: 62 New Oxford St, London, GB EC8R 6GH
Thank you for choosing Outlet Wetsuit Zone for your watersports adventures!